Delivery information
Delivery Information
Fast, discreet delivery across Europe. All orders are packed privately and shipped without any reference to the contents of your parcel.
Order times & estimated delivery
Order before 18:00 Monday–Friday for same-day dispatch.
Standard Delivery
2–4 working days
Orders placed after 18:00 Monday–Friday are processed on the next working day.
Discreet packaging
Your order is sent in plain, secure packaging with no product description or EroGoods branding visible on the outside.
Track your order
As soon as your parcel has been dispatched, you will receive tracking information by email where available.
Delivery costs
Standard delivery is €5.95. Delivery is free on orders of €59.99 or more to the countries listed above.
More delivery FAQs
How can I track my order?
As soon as your order has been dispatched, we will send you a shipping confirmation email with a tracking link. You can use this link to follow your parcel until delivery.
Is EroGoods packaging discreet?
Yes. All orders are sent in plain, secure packaging with no product descriptions or EroGoods branding visible on the outside of the parcel.
Which courier services do you use?
Depending on the destination and delivery service, we ship with:
- DHL
- DHL Express
- DPD
What is your Returns and Refunds policy?
At EroGoods, we're not happy unless you are, which is why we offer a 365 day return policy. Please read our Returns and Refunds policy for the full conditions and return instructions.
What if I'm out when my order arrives?
If you're out when your package is delivered, the courier may leave your parcel in a safe place where permitted. If this is not possible, you will normally receive an email, SMS or delivery card explaining the next steps.
If your parcel is sent to a local collection point, it will normally be held for up to 7 days before being returned. When collecting your parcel, please take the delivery notification and a valid photo ID if requested by the carrier.
What if my order doesn't arrive when I expect it to?
You can check the latest status using the tracking link sent in your dispatch email. Delivery estimates can occasionally be affected by public holidays, remote-area delivery, customs processing or carrier delays.
If your parcel is more than 5 working days overdue, please contact us and we will help investigate the shipment.