Returns and refunds
At EroGoods, we want returns to be simple and straightforward.
Changed your mind? No problem. We offer a 365-day return period on unopened products, giving you plenty of time to decide whether you want to keep your purchase.
365-Day Returns
You can return an item within 365 days of receiving your order, provided that the product is:
- unused;
- unopened;
- in its original packaging;
- complete;
- in a condition suitable for resale;
- still sealed, where applicable.
Our 365-day return period is an additional service offered by EroGoods and does not affect your statutory consumer rights.
How to Return
To start a return, please contact our customer service team and provide your order number and the product you would like to return.
We will then send you the correct return instructions and return address.
Please do not send products back before contacting us.
Once you have received the return instructions, securely pack the product and send it back to the address provided.
After we receive and inspect your return, we will process the applicable refund.
Hygiene & Intimate Products
Many of the products sold by EroGoods are intimate or personal-care products.
For health and hygiene reasons, certain sealed products cannot be returned once the seal has been broken.
If the product is unopened, unused and still fully sealed, it can generally be returned under our extended 365-day return policy.
If you are unsure whether your product can be returned, please contact us before sending it back.
Damaged or Incorrect Products
Did you receive a damaged, defective or incorrect product?
Please contact our customer service team before returning the item.
Provide your order number, a short description of the issue and, where useful, clear photos of the product or packaging.
We will review the situation and provide an appropriate solution.
Please do not return damaged, defective or incorrectly supplied products before receiving instructions from us.
Refunds
Once your return has been received and checked, we will process the refund if the return meets the applicable conditions.
Refunds are normally processed using the applicable payment method.
After we have processed the refund, it may take several business days before the amount is visible in your account. The exact processing time depends on your bank or payment provider.
Return Shipping Costs
For unwanted products, the direct cost of returning the item is generally the responsibility of the customer, unless applicable consumer law requires otherwise.
If you received a damaged, defective or incorrect product, please contact us first. Different arrangements may apply in these situations.
Your Consumer Rights
Our 365-day return period for unopened products is a voluntary additional service provided by EroGoods.
Consumers within the European Union generally have a statutory right to withdraw from a distance purchase within 14 days, subject to applicable conditions and legal exceptions.
For certain sealed products that are not suitable for return for health protection or hygiene reasons, the right of withdrawal may no longer apply once the seal has been broken after delivery.
Nothing in our extended return policy limits any mandatory consumer rights that apply to your purchase.
Need Help?
If you are unsure whether a product can be returned, or if something is wrong with your order, please contact our customer service team.
Have your order number ready and we will help you with the next steps.